Q. WHAT IS THE TURNAROUND TIME FOR ORDERS?
A. On a normal order of up to 500 items it's usually around 7-14 days. On a bigger job or something unusual that has to be outsourced it's usually 3-4 weeks at the outside.

Q. BUT I'M DESPERATE FOR MY ORDER! CAN YOU DO IT ANY QUICKER?
A. If you have a deadline we will do our level best to work to it. If you have a deadline we just can't meet we will at least try to send you some of your order. However, we're not miracle workers! Working with musicians usually means things are always a bit last minute - I know how things are, I've been in bands! Having said that, planning a few weeks ahead makes our job a lot easier!

Q. I'VE HAD A CHEAPER QUOTE FROM ELSEWHERE - WHY SHOULD I USE YOU?
A. Firstly, let us know what the quote is - if we can possibly compete we will match the other quote. Did you know that you can get a 10% discount by linking us on your website? Even if we can't match the competitor's price, please bear in mind we pride ourselves in our hands-on, personal approach - if you have an emergency order, nine times out of ten we can accommodate. We look after our regular customers.

Q. HOW DO YOU PRINT YOUR T-SHIRTS?
A. We have three methods. The first is a conventional screenprint, whereby a design is printed directly onto the shirt one colour at a time. Each colour in your design represents one screen, and to set up a screen there is a charge of £20. So, a one colour logo on a t-shirt can be printed for £20 plus the t-shirt charge, factoring to £1 extra per shirt. Obviously using this method a four colour print is going to prove expensive unless you are getting quite a lot printed.
The second method we use is known as sublimation printing. This method uses a full colour photographic print which is pressed as a transfer onto the shirt. It is quicker and easier than a screenprint, so if you are printing at low volumes this method is ideal. However, the design needs to be thought about differently to a screenprint, as any blank space you have will be white rather than transparent. Therefore, a design which is 'solid', or has a coloured background works best.
Last but not least is flexoprint, which is kind of the middle ground between the two. Solid shapes are cut from sheets of special coloured vinyl and pressed onto the garment - you know the lettering on football shirts? That's the sort of thing we're talking about. It's not as versatile as screenprinting when you're dealing with fiddly designs, but if you have a text based design or a logo that can be reproduced as a simple vector (line) graphic it is ideal. It is as hard wearing and vibrant as a screenprint but there's no set-up charge on this. You can also layer any number of colours using this method.

Q. WILL I HAVE TO PAY A SCREEN CHARGE ON REPEAT ORDERS?
A. No. Your screens are kept for up to a year after your initial order, so a new order featuring the same design will not incur a new screen charge. Therefore repeat orders are cheaper.

Q. I'VE HEARD THAT SUBLIMATION PRINTS WEAR OUT AND FADE QUICKLY - IS THIS TRUE?
A. The special paper we use is not the same as the 'print your own t-shirt' kits you can buy on the high street. The paper we use is a lot tougher and thicker than that stuff, so it wears a lot better. Whilst it's true a sublimation print is not quite as long lasting as a good screenprint, if cared for a sublimation t-shirt can last for years - I have washed and worn some t-shirts with these prints for five years.

Q. ARE THE PIN BADGES 'PROPER' ONES?
A. Yes! They are the classic design made of aluminium with a bronze pin.

Q. HOW MANY COLOURS CAN I USE ON THE BADGE DESIGN?
A. Your design can be in full colour.

Q. CAN I HAVE A NUMBER OF DIFFERENT DESIGNS WITHIN MY ORDER?
A. On a badge order of 100 or more you can mix up to eight different designs at no extra cost.

Q. I'M HAVING TROUBLE WITH THE TEMPLATES - HELP!
A. Sorry, some of the files either are missing or some people can't download them. E-mail us and ask for a template to be sent out. If you are having trouble fitting your design to our template, don't worry, just send us your artwork and we'll sort it out at this end.

Q. ARE THE STICKERS WATERPROOF?
A. The matt stickers withstand a certain amount of rain/beer but are not waterproof. The glossy ones are much more resilient and do wipe clean. The silver and window stickers are vinyl based and pretty good, but we do not guarantee they will withstand a lot of water.

Q. HOW ARE THE SILVER STICKERS DIFFERENT FROM NORMAL WHITE?
A. You need to remember that a normal picture has a lot of white in it, so everything that is white in a normal print is an area where no ink is used. Therefore think about your design in these terms, so everything that comes out blank will be silver, usually including skintones or anything of a very light colour. Try to make designs bold and clear for the silver stickers, the simpler and bolder the design, the better the overall effect.

Q. HOW DO I PAY?
A. Payment must be pro-forma (in advance) unless otherwise arranged with us. The easiest way is to use our online secure server to pay via a credit or debit card. You can also pay by Paypal (the address is patrick@planetboo.co.uk). Alternatively give us a call on 01847 611777 with your credit card details. You can send a cheque or postal order (payable to Planet Boo), but please be aware that we don't begin an order until payment is received, so if you are in a hurry best to pay by card.

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